Waiting

We are currently experiencing unprecedented call volumes.

You are currently number 4,535,472 in the queue.

We expect to be able to answer your call within 2 to 10 years.

Alternatively, please visit our website which gives more information on how to proceed.

You should be aware, however, that due to excessive website traffic, our website may not be available at all times.

If you have previously been notified that your classification is between 9.5 and 10 you may be able to apply for an appointment by phone or by using the appropriate online form.

If your application meets the criteria specified, you will be notified of an appointment date at the earliest opportunity. Waiting time is currently between 2 and 10 years.

The situation for those with a classification of 9.4 or below is under review and the website will be updated to show any changes at the appropriate time. The outcome of the review is expected within 2 to 10 years. 

Please note that your classification has been determined on the basis of information supplied to us by an appropriate person at some point within the last 2 to10 years. If you feel that the classification given was, or is now, incorrect, please apply for a review on the appropriate online form. Waiting time for these reviews is currently between 2 and 10 years.

Please also note that exceptions may be made to the above, but you will need to prove that you are one of the exceptions by producing a letter from an appropriate person, which you can apply for on the appropriate online form. Waiting time for response to these applications is currently between 2 and 10 years.

Alternatively, please enter your bank details on the appropriate online form.

We would remind you that it is important that you apply, where eligible, as early as possible, for your own wellbeing.

In the meantime, please refer to the appropriate self-help pages on our website.

In an emergency, please call 000. Response times are currently between 2 and 10 days. Alternatively, contact the appropriate local or national volunteer help centre.

We apologise for any inconvenience and appreciate your patience at this time.